Careers

Terra Firma Values:

• Growth

  We cultivate an investigative mind, curious, open, and willing to explore new possibilities. Just because something has been done one way before doesn’t mean we can’t ask, What else can we learn here? We move forward confidently, knowing exploration is how we grow stronger.

• Community

  We believe that it’s not our job to decide who’s part of our community, but it is our job to make them feel a part of it. If they climb, they are a climber in this community. We cultivate a space where everyone belongs.

• Connection

  On and off the wall, we practice being present, connecting deeply with ourselves and others. When our attention falters, as in climbing, we fall. 

• Joyful Effort

  The problem is the path. Through mindful effort, we approach challenge as an opportunity to grow, staying aware of where our energy goes and how we show up. Our attitude shapes the joy we find in the process.

Position Summary:

As a Front Desk team member, you’re the first face guests see when they walk through our doors! Your role is all about creating a welcoming, supportive, and fun environment for our climbing community. Whether you’re working solo or with the team, you’ll help keep the gym running smoothly, provide top-notch customer service, and ensure everyone has a safe and awesome experience.

Responsibilities & Duties:

• Greet every customer with a smile. Be kind. Show them you care.

• Sell memberships and day passes, comfortable with working on a register.

• Manage member accounts and assist with inquiries

• Give safety tours for all new climbers.

• Complete daily cleaning tasks.

• Fit and sell climbing shoes and gear.

• Restock food, shoes, and clothing daily.

• Enforce gym rules to ensure a safe environment.

• Attend monthly staff meetings.

Customer Service:

• Lead with exceptional customer service — anticipate needs, engage with guests, and make every visit awesome for new and returning climbers.

• Prioritize members while ensuring all guests feel valued and supported.

• Take initiative, step up when needed, and always look for ways to improve the experience for our community.

Requirements:

• Basic knowledge of bouldering and climbing culture.

• Customer service experience.

• A go-getter attitude — take initiative and stay productive during downtime.

• Strong communication and teamwork skills.

Compensation:

• $14/Hour DOE

• Free Terra Firma Membership

• Industry pro deals and in-gym retail discounts.

Apply:

Tap the button below or email your availability and resume to JJ at jj@climbterrafirma.com.