Careers

Our Vision: Showing up fully for ourselves, so we may better show up for others.

Our Mission: A place where community grows through connection and joyful effort.

Core Values:

• Growth Mindset: Every climb is a practice in patience, effort, and letting go of fixed ideas.

• Community: We cultivate an inclusive, supportive space where everyone belongs.

• Connection: Climbing connects us—to ourselves, each other, and something greater.

• Fun: We value play and joy as fuel for well-being and growth.

About Us

Terra Firma Bouldering Co. is more than a gym—it’s a community built on joyful effort, meaningful connection, and shared growth. We create a space where climbers of all levels feel welcome, supported, and inspired. Together, we cultivate an experience rooted in care, fueled by joy, and grounded in community.

Position Summary

The Operations Manager plans, directs, and oversees all aspects of daily operations at Terra Firma. You’ll ensure that our gym runs smoothly, efficiently, and in alignment with our mission and values. This role balances leadership, staff development, safety, financial oversight, sales growth, marketing collaboration, event coordination, and customer engagement to deliver a welcoming, safe, and inspiring experience for every climber.

You will manage staff, oversee facilities, uphold safety standards, support member relations, monitor financial health, lead community programming, track key performance indicators, manage vendor relationships, and continuously improve systems and processes.

This is a hands-on leadership role requiring strong communication, adaptability, and problem-solving skills, alongside a genuine commitment to community and hospitality.

Key Responsibilities

Staff Leadership & Development

• Oversee hiring, onboarding, training, and performance management across all staff.

• Schedule and assign staff to meet operational needs and maintain service excellence.

• Establish clear, measurable daily tasks for each role.

• Conduct regular check-ins and 90-day reviews for new hires.

• Lead team meetings and monthly staff training on products, customer service, and brand alignment.

• Set team goals to drive engagement, accountability, and growth.

• Collaborate with the owner and department leads to identify strengths, challenges, and opportunities.

Facility & Safety Oversight

• Oversee the maintenance and inspection of climbing walls, holds, flooring, and all gym equipment.

• Ensure compliance with all safety protocols and industry standards.

• Lead staff training on emergency procedures and risk management.

• Maintain a clean, functional, and welcoming environment.

Routesetting Oversight

• Collaborate with the Head Routesetter to ensure route rotation schedules align with member engagement goals, events, and training programs.

• Maintain a balanced setting calendar that accommodates climbers of all abilities and styles.

• Support routesetting team logistics including scheduling, safety protocols, inventory management, and payroll coordination.

• Ensure that setting quality reflects the gym’s brand values—creativity, inclusivity, challenge, and fun.

• Collect and respond to climber feedback regarding setting, using insights to inform setting strategy and setter development.

• Assist with recruitment, onboarding, and development of routesetters when needed.

Member, Community, & Event Engagement

• Foster a positive, inclusive atmosphere for members and guests.

• Address member concerns promptly and thoughtfully.

• Support and coordinate events, competitions, clinics, and community-building initiatives.

• Implement systems for gathering and responding to member feedback (surveys, newsletters).

Sales, Marketing & Outreach

• Collaborate with ownership and marketing teams to develop local marketing strategies.

• Oversee membership sales, day pass promotions, and customer retention initiatives.

• Track lead generation, conversion rates, and outreach campaigns.

• Build partnerships with local businesses, schools, and community organizations to increase gym visibility.

Financial & Operational Oversight

• Monitor budgets, revenue, and expenses; adjust operations to meet financial goals.

• Track and report on key performance indicators such as membership growth, churn, retail sales, and usage metrics.

• Oversee inventory management for retail, rental gear, and supplies.

• Manage vendor relationships and negotiate contracts for services, maintenance, and products.

• Track and analyze sales data to inform product and promotional strategies.

• Streamline operational systems to increase efficiency and reduce waste.

• Participate in leadership meetings and strategic planning.

Qualifications

Required:

• 2+ years of operations management experience (preferably in fitness, recreation, or hospitality).

• Knowledge of the bouldering/climbing industry and gym operations.

• Proven leadership skills with the ability to motivate and develop teams.

• Proficiency with the Entrepreneurial Operating System (EOS), including tools like Level 10 Meetings, scorecards, and accountability charts.

• Budgeting, financial analysis, and reporting experience.

• Strong problem-solving, organizational, and decision-making abilities.

• Excellent verbal and written communication.

• Proficiency with POS, membership management, scheduling, and basic office software.

• Customer service mindset and passion for fostering community.

• Ability to work flexible hours, including evenings and weekends.

Preferred:

• Bachelor’s degree in business, operations, or related field.

• Experience with facility management software (e.g., Rock Gym Pro, Mindbody).

• CPR/First Aid certification.

Compensation & Benefits

Salary: $48k–$55k annually (approx. 45 hours/week)

Benefits:

• Free membership at Terra Firma

• Annual bonus tied to individual and company performance

• Industry pro deals and in-gym retail discounts

• Off-hours access to the gym

• 4 weeks paid time off + 5 sick days

Apply:

While experience is super important, we’re also looking for someone who lifts up the team and brings the stoke! If you’re excited about building community, supporting others, and helping Terra Firma grow, we want to hear from you.

Tap “Apply Now” and email us your resume and a cover letter telling us why you’re excited to join Terra Firma and how you’ll make a great fit with our team.

Application Deadline - June 23, 2025